POLICIES

PURCHASE POLICIES

Thank you for choosing us to personalize your bags with initials. We want to make sure you are completely satisfied with your order. Below is our return policy:

  1. No refunds: Due to the personalized nature of our products, we cannot accept returns once the order has been confirmed and processed. Please be sure to carefully review your specifications and details before confirming your order.

  2. Shipment:
  • It is the customer's responsibility to be aware of their order and the calls that the parcel people may make.
  • It is extremely important to check that the shipping information is correct since ALBA is not responsible for any errors that this may imply at the time of delivery.
3. Problem notification: If, after receiving your order, you find any problems or discrepancies with the customization of your bags, please contact us within 48 hours of receiving the order. We are committed to reviewing and addressing any reported issues within this period.
4. Notification procedure: To inform us of any problems with your order, please contact us through our customer service by email albamx00@gmail.com or directly on our Instagram messages. Please include specific details about the issue along with photographic evidence, if possible, so we can properly evaluate the situation.
5. Time limitations: After 48 hours of receiving the order, we cannot accept claims or return requests related to the personalization of the bags. It is important that you contact us within this time frame so that we can address any issues in a timely manner.
6. Exceptions: If the problem with your order is due to an error by our production team regarding letter customization, we are committed to correcting or replacing it in accordance with our internal quality assurance policies.

We strive to provide high quality products and exceptional services to all of our customers. If you have any questions or concerns about our return policy, please do not hesitate to contact us. We appreciate your purchase and hope to provide you with a satisfactory experience with our personalized bags.